How do I release the door from the operator so that I can open the garage door by hand?
With the garage door fully closed, simply pull the red release cord down toward the floor. Always take special caution whenever you release the garage door opener if the door is not in the fully closed position.
We heard a loud noise in the garage and have not been able to open the garage door since we heard the noise. What could possibly be wrong with the door?
It is highly likely that you have a broken spring that should be replaced by an experienced and qualified garage door service technician.
I have two springs on a shaft across the top of the door and one of the springs is broken. How do I know if I should change both springs or just the one spring that is broken?
We highly recommend that you change both springs at the same time, since both springs have been under the same amount of stress each time the door has been opened and closed. Unfortunately a visual inspection of the spring can not determine the further life expectancy of the spring.
The cable on the garage door appears to be fraying. Should we be very concerned about this problem?
If the cable is severely frayed to where there are only a few strands left that could break at any moment, the cable should be replaced by a qualified garage door service technician as soon as possible.